Delivery Services

 

 

Any order  placed after 11am may not be processed same day and could subsequently be allocated for 

the  following day’s  schedule. 

Orders placed on Saturday are processed on the next working day.

 

 

Delivery Types :

 

 

1.         Economy Service: this is our standard method of delivery .your order will be with you within 3           

           

           working days.                                 

        

           Deliveries are made anytime between 8:30am-5:30pm Monday to Friday.

 

 

2.        Premium Service: this service gets your order delivered next working day. 

          

           Deliveries are made anytime between 8:30am-5:30pm Monday to Friday.

           (Please call for this service).

 

 

3.         Timed Service: Am or Pm can be specified with an extra charge fee. (Please call for this service).

 

 

4.        Scotland Highlands , Europe and other countries: please allow 4-7 working days.

 

           (please call before placing your order)

 

 

Delivery of Goods

 

 

Delivery :

 

 

The buyer or the buyer’s representative must be present at the delivery address on the specified date. 

If no one is present at the  time of delivery, 

the goods will be retained by the haulage contractor and returned to the nearest depot until we received 

further  instruction with a re-delivery charge and a handling charge to be added to the cost of the goods 

to cover additional carrying.

 

 

Late Delivery :

 

 

If we fail to make delivery on the specified delivery date this shall not constitute a breach of our terms and 

conditions and we will not  accept any liability for any cost incurred due to late delivery.

 

 

Delivery Vehicle :

 

 

Delivery will generally be kerbside depending on the vehicle used and the access to site. If there are 

access problems such as  uneven ground, narrow lane and driveway or overhanging trees, the goods will 

be left in the nearest easily accessible and safe  access point for the address stated.

 

 

The delivery driver is not able to help you move the goods from the point of delivery to any other part of 

your property.

 

 

Damage during Transit or Shortfall of goods :

 

 

The buyer shall inform the seller immediately if any of the goods have been damaged during delivery, 

or there is any shortfall in the  order by noting this on the delivery note provided by the haulage contractor 

and by contacting the seller’s head office. 

The seller will  only replace damaged tiles if the total amount is greater than 5% of the total order. 

Photographic evidence of any damage and the  damaged goods will be required to aid with any insurance 

claim against the haulage contractor.